OMMPOS Blog - Outage

On February 7, 2026, Microsoft Azure, the cloud platform that our software runs on, had a power-related issue at one of their data centers in the West US region. Even though backup power turned on as expected, some of Azure’s systems were temporarily unavailable. This caused parts of our application to go offline and delayed some system reporting.

Our team was affected by this outage, but while Microsoft continues working to fully fix the problem, we applied a temporary fix that allowed our application to come back online for customers.

This issue only affected system availability. No customer data was lost or damaged, and all information remains safe.

We are continuing to watch Microsoft’s progress closely and will remove the temporary fix once their systems are fully restored.

Thank you for your patience and understanding.

We will be performing maintenance on our report and label server today. As a result, reports and labels may be intermittently unavailable throughout the day. If you have any questions or need assistance, please feel free to give us a call.

Thank you for your understanding,

The Marijuana Software Team

We want to inform you of an important issue: our payment processor is temporarily down, and we are currently unable to process automatic billing payments online.

However, payments can still be processed securely over the phone. To ensure there is no interruption to your service, please contact us directly at 971-276-3371 to complete your payment.

We are committed to resolving this issue as quickly as possible and will keep you updated on any progress. We sincerely apologize for the inconvenience this may cause and appreciate your understanding and prompt attention to this matter.

Thank you for your continued support.

Best regards,
Raja Afrika
Marijuana Software, LLC
971-276-3371

Dear Valued Customers,

This afternoon, the OMMA Verify website experienced a system outage, resulting in a temporary interruption in sales. We promptly implemented a workaround within 15 minutes to address this issue. Once the OMMA Verify system is back online, verifications will automatically resume.

If you have any questions or need further assistance, please do not hesitate to contact us at (971) 276-3371.

Thank you for your understanding.

Sincerely,
The Marijuana Software Team

An issue with the METRC API is causing a slowdown in Oregon. There is no need to reset your METRC API key. We have a ticket out to METRC to resolve the issue. Please give us a call with any questions at (971) 276 - 3371. 

Thank you,

Raja Afrika

An issue with our billing system this morning prevented users from paying their bill. We are sorry for the inconvenience. This issue has been fixed. Please give me a call with any questions.

Thank you,

Raja Afrika

(971) 276 - 3371

From 2:30 PM to 3:30 PM an outage at Microsoft affected services all across the internet including OMMPOS.

Learn more Microsoft Cloud services are down for some users  

We posted an update at 4:20 this morning to fix the ongoing system slowness issue. Please let us know if you encounter any issues. 

Thank you,

Raja Afrika
(971) 276 - 3371

Today OMMPOS experienced a service slow down from approx. 4 to 9pm PST. We traced the cause to an outage in Microsoft's west coast datacenter. We were able to work around this issue by creating and re-routing to a redundant data store in Microsoft's east coast datacenter. Please contact me with any questions. Thank you, Raja Afrika Marijuana Software, LLC (971) 276 - 3371

We received reports of extreme system slowness this morning and afternoon. We traced the problem to our online ordering report notification system and have temporarily taken it offline. We will review the cause of the problem and bring the online order indicator back online once the issue has been fixed. In the meantime you can check for new online orders by going to members.ommpos.com/orders/onlineorders.

Thank you to everyone who gave us a heads-up about the issue. Please keep us informed of any additional system slowness. 

Raja (971) 276 - 3371

Over the past few months, the Metrc system has been experiencing sporadic system

performance issues in some states. We recognize that these issues in some cases have grown

more frequent, causing longer load times and error messages then optimal. We

have determined two primary causes behind these issues:

1) Increasingly frequent API calls by third-party integrators. In certain instances, misuse of

the API can cause a slowdown for other users, effectively clogging Metrc with

unnecessary data requests.

2) Large amount of active data in licensee accounts. Active sales receipt, package and

transfer data sets have grown quite large in some states. As these data sets become

larger, day to day functions can be impacted as the system has to work through large

portions of data that is no longer being used. In some cases, users have several years of

data contained in their respective accounts that is no longer being used, but is part of

their active data sets.

Starting July 20, Metrc will begin a series of system updates and production releases to enhance

our software and make the system faster and easier to use. See below for a summary and brief

timeline of these enhancements.

Production Release (7/20)

The upcoming production release is currently in our final testing stages and is primarily focused

on fixes. We release API Bulletin 69 that details the API impacts in the 7/20 release. If the

bulletin was missed by a vendor, please reach out to api-info@metrc.com.

System Maintenance (7/21)

Metrc will be conducting system maintenance in preparation for the upcoming rate limiting and

data optimization efforts. This required maintenance may impact system performance

between 8 to 11 AM CT in all Metrc instances. We encourage vendors to avoid any type of

synchronization/reconciliation jobs during that window. We do not expect Metrc to be 

Metrc API Bulletin unavailable during that window, and if you experience any issues, please reach out to apiinfo@metrc.com.

Rate Limiting (tentatively scheduled for the last week of July)

We will also be implementing an API best practice known as rate limiting later this month. Rate

limiting caps the number of API calls a third-party integrator can make in a given amount of

time to ensure all integrators are given an equal playing field and no single user or company

being able to overwhelm the system.

Data Optimization (tentatively scheduled for the first week of August)

We will begin moving historical data – data that is finalized or finished – to separate locations to

further optimize system performance. Once the optimization is complete, system users and

vendors will still be able to access that data within the UI and API. Users will still be able to unfinalize or un-finish data if necessary.

In order to maximize the benefits of data optimization, users are encouraged to finalize or finish

sales receipts and packages that are no longer active. Metrc has provided users the ability to

finalize sales, finish both packages and harvests. If you have any questions or need help with

this process, please reach out to api-info@metrc.com.

We will send additional communications about these enhancements and of any impacts they

may have on daily operations over the coming weeks.

If you have questions about this bulletin, please contact Metrc support at api-info@metrc.com.

Update: 7/9/2020 The METRC synch and upload issue has been restored by Metrc. If you continue to experience any issues uploading sales or refreshing packages please let us know. - Raja

We are receiving reports that METRC sales uploads and METRC package refreshing are not working properly. We are receiving reports of duplicate METRC uploads posts and errors when trying to refresh METRC packages. This appears to be due to an issue occurring with METRC. Please give your METRC support rep a call to report this issue. We will post more details as they become available. Please give me a call with any questions.

Thank you,

Raja Afrika (971) 276 - 3371