Dear Valued Customers,
This afternoon, the OMMA Verify website experienced a system outage, resulting in a temporary interruption in sales. We promptly implemented a workaround within 15 minutes to address this issue. Once the OMMA Verify system is back online, verifications will automatically resume.
If you have any questions or need further assistance, please do not hesitate to contact us at (971) 276-3371.
Thank you for your understanding.
Sincerely,
The Marijuana Software Team
An issue with the METRC API is causing a slowdown in Oregon. There is no need to reset your METRC API key. We have a ticket out to METRC to resolve the issue. Please give us a call with any questions at (971) 276 - 3371.
Thank you,
Raja Afrika
An issue with our billing system this morning prevented users from paying their bill. We are sorry for the inconvenience. This issue has been fixed. Please give me a call with any questions.
Thank you,
Raja Afrika
(971) 276 - 3371
From 2:30 PM to 3:30 PM an outage at Microsoft affected services all across the internet including OMMPOS.
We posted an update at 4:20 this morning to fix the ongoing system slowness issue. Please let us know if you encounter any issues.
Thank you,
Raja Afrika
(971) 276 - 3371
Today OMMPOS experienced a service slow down from approx. 4 to 9pm PST. We traced the cause to an outage in Microsoft's west coast datacenter. We were able to work around this issue by creating and re-routing to a redundant data store in Microsoft's east coast datacenter. Please contact me with any questions. Thank you, Raja Afrika Marijuana Software, LLC (971) 276 - 3371
We received reports of extreme system slowness this morning and afternoon. We traced the problem to our online ordering report notification system and have temporarily taken it offline. We will review the cause of the problem and bring the online order indicator back online once the issue has been fixed. In the meantime you can check for new online orders by going to members.ommpos.com/orders/onlineorders.
Thank you to everyone who gave us a heads-up about the issue. Please keep us informed of any additional system slowness.
Raja (971) 276 - 3371
Over the past few months, the Metrc system has been experiencing sporadic system
performance issues in some states. We recognize that these issues in some cases have grown
more frequent, causing longer load times and error messages then optimal. We
have determined two primary causes behind these issues:
1) Increasingly frequent API calls by third-party integrators. In certain instances, misuse of
the API can cause a slowdown for other users, effectively clogging Metrc with
unnecessary data requests.
2) Large amount of active data in licensee accounts. Active sales receipt, package and
transfer data sets have grown quite large in some states. As these data sets become
larger, day to day functions can be impacted as the system has to work through large
portions of data that is no longer being used. In some cases, users have several years of
data contained in their respective accounts that is no longer being used, but is part of
their active data sets.
Starting July 20, Metrc will begin a series of system updates and production releases to enhance
our software and make the system faster and easier to use. See below for a summary and brief
timeline of these enhancements.
Production Release (7/20)
The upcoming production release is currently in our final testing stages and is primarily focused
on fixes. We release API Bulletin 69 that details the API impacts in the 7/20 release. If the
bulletin was missed by a vendor, please reach out to api-info@metrc.com.
System Maintenance (7/21)
Metrc will be conducting system maintenance in preparation for the upcoming rate limiting and
data optimization efforts. This required maintenance may impact system performance
between 8 to 11 AM CT in all Metrc instances. We encourage vendors to avoid any type of
synchronization/reconciliation jobs during that window. We do not expect Metrc to be
Metrc API Bulletin unavailable during that window, and if you experience any issues, please reach out to apiinfo@metrc.com.
Rate Limiting (tentatively scheduled for the last week of July)
We will also be implementing an API best practice known as rate limiting later this month. Rate
limiting caps the number of API calls a third-party integrator can make in a given amount of
time to ensure all integrators are given an equal playing field and no single user or company
being able to overwhelm the system.
Data Optimization (tentatively scheduled for the first week of August)
We will begin moving historical data – data that is finalized or finished – to separate locations to
further optimize system performance. Once the optimization is complete, system users and
vendors will still be able to access that data within the UI and API. Users will still be able to unfinalize or un-finish data if necessary.
In order to maximize the benefits of data optimization, users are encouraged to finalize or finish
sales receipts and packages that are no longer active. Metrc has provided users the ability to
finalize sales, finish both packages and harvests. If you have any questions or need help with
this process, please reach out to api-info@metrc.com.
We will send additional communications about these enhancements and of any impacts they
may have on daily operations over the coming weeks.
If you have questions about this bulletin, please contact Metrc support at api-info@metrc.com.
Update: 7/9/2020 The METRC synch and upload issue has been restored by Metrc. If you continue to experience any issues uploading sales or refreshing packages please let us know. - Raja
We are receiving reports that METRC sales uploads and METRC package refreshing are not working properly. We are receiving reports of duplicate METRC uploads posts and errors when trying to refresh METRC packages. This appears to be due to an issue occurring with METRC. Please give your METRC support rep a call to report this issue. We will post more details as they become available. Please give me a call with any questions.
Thank you,
Raja Afrika (971) 276 - 3371
Update 6/2/20 12:30 PM: METRC Service has been restored.
This morning we received reports that METRC reporting is not working. This outage appears to be coming from METRC's end. Please give METRC tech support a call to report this problem. We are doing the same on our end. Please give me a call with any questions at (971) 276 - 3371. We will update this blog whenthe issue has been resolved.
Thank you,
Raja Afrika
Marijuana Software, LLC
(971) 276 - 3371
UPDATE 5:40 pmWe have completely restored label and report printing. Barcode printing is now available again.
What happened? Yesterday at 7pm the label and reports server began to slow down and then fail. We immediately begin trying to fix the issue and contacted Microsoft Tech support. When we were not able to resolve the issue right away we began working on creating a backup label and report server. We brought that backup server online at 8:37 am. We worked with Microsoft through out the day to fix the original server and we have now brought that server back online. We now have a backup Label and Reports server in case of emergencies. We are really sorry for the inconvenience. Please call me with questions. Thank you for your business! - Raja (971) 276 - 3371
UPDATE 8:37 am We have restored labels and reports for regular OMMPOS customers. We are working on Private Cloud customers now and should have service restored before Noon.
We are experiencing an outage of our label and report server. We are working to fix the issue. Printing labels and reports in unavailable at this time. We hope to have this issue resolved this morning. -Raja
- We experienced an outage to our sales screen on Friday from 6 - 8 pm. We have posted an update to make this screen work more efficiently.
- The 3rd Quater 2019 E-File Report is now available.
- We posted a new update to the METRC Sales Reconciliation tool to allow batch updates to sales data.
Please give me a call with any questions. Thanks! Raja (971) 276 - 3371